Privacy Policy
Your trust is our priority. Learn how we protect your data.
Introduction to Our Privacy Commitment
At Botanical Radiance Ltd., we are deeply committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, products, and services. We adhere strictly to the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your rights are fully protected.
What Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): Such as your name, email address, postal address, phone number, and payment details when you make a purchase or create an account.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Marketing and Communication Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- Technical Data: Device information, operating system, and other technical identifiers.
How We Use Your Information
Your information is used for several key purposes, all aimed at enhancing your experience and ensuring the smooth operation of our services:
- To Process Transactions: To fulfill your orders, process payments, and manage returns and exchanges.
- To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our products or services.
- To Improve Our Website and Services: By analyzing usage data and feedback, we can enhance functionality, content, and user experience.
- For Marketing and Promotions: To send you newsletters, special offers, and information about new products or services, only with your explicit consent. You can opt-out at any time.
- For Security and Fraud Prevention: To protect our website, customers, and business from fraudulent activities, unauthorized access, and other security threats.
- To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements, such as tax and accounting regulations.
Your Rights Under GDPR
As a data subject, you have several important rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection laws.
Third-Party Service Providers
- Payment processors for secure transaction handling.
- Shipping and logistics partners for product delivery.
- Marketing and analytics providers to understand website usage and campaign effectiveness.
- IT and system administration services.
All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
Data Security and Retention
We implement a variety of security measures to maintain the safety of your personal information. These include:
- Encryption of data in transit and at rest.
- Regular security audits and vulnerability assessments.
- Access controls and strict internal policies for data handling.
- Employee training on data protection and privacy best practices.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:
10 Downing St, Westminster, London SW1A 2AA, UK
Phone: +44 20 7946 0888
Email: [email protected]
Hours: Mon-Fri: 9:00-17:00
Sat: 10:00-14:00, Sun: Closed